Starting price$9/user/moGrowth, billed annually
Free trial / plan21-day free trial
Vettlo score76/100
G2 user rating4.5/51,243 reviews
Freshsales Review (2026): Pricing, Pros and Cons
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Short answer
Freshsales ranks #5 of 7 in our CRM tools ranking (76/100). Best for teams that want built-in AI scoring on a budget. Paid plans start at $9/user/mo (Growth, billed annually).
What is Freshsales?
Freshsales, from Freshworks, combines contact management, deal pipelines, built-in phone and AI-assisted lead scoring.
Who it's best for
SMB teams that want calling, email and lead scoring in one product without stitching tools together.
Why we rank it
It bundles phone, email and lead scoring that competitors often sell separately, which keeps the stack small.
Pros and cons
Strengths
- Built-in phone and email
- AI-assisted lead and deal scoring
- Pairs with Freshdesk for support teams
Watch-outs
- Customization is narrower than Salesforce or Zoho
- Reporting depth varies by tier
Skip it if: Not ideal if your process needs heavy custom objects.
Freshsales pricing
Paid plans start at $9/user/mo (Growth, billed annually). Free plan or trial: 21-day free trial.
From Freshsales's pricing page, checked on the date at the top of this review. See how it compares on price in our CRM tools pricing overview.
How we scored Freshsales
CRM Software score: 76/100
Pipeline & deal management (25%)4/5
Automation & workflows (20%)3.5/5
Reporting & forecasting (20%)3.5/5
Integrations & data quality (15%)3.5/5
Usability & rep adoption (10%)4/5
Price & value (10%)4.5/5
Each criterion is rated 0 to 5 and weighted for the category. See our methodology.
How Freshsales compares
| # | Tool | Best for | Starting price | Score |
|---|---|---|---|---|
| 1 | Salesforce Sales Cloud | Enterprises with complex sales processes | $25/user/mo | 91/100 |
| 2 | HubSpot Sales Hub | Teams that want marketing and sales on one database | $7/seat/mo | 88/100 |
| 3 | Pipedrive | Small, pipeline-first sales teams | $14/seat/mo | 82/100 |
| 4 | Zoho CRM | Budget-conscious teams that want depth | $14/user/mo | 78/100 |
| 5 | Freshsales | Teams that want built-in AI scoring on a budget | $9/user/mo | 76/100 |
| 6 | Close | High-volume inside sales and calling | $35/user/mo | 75/100 |
Alternatives and comparisons
Freshsales FAQ
How much does Freshsales cost?
Paid plans start at $9/user/mo (Growth, billed annually). Free plan or trial: 21-day free trial.
Is Freshsales worth it?
Freshsales scores 76/100 in our CRM tools ranking, where it is best for teams that want built-in AI scoring on a budget. It's a weaker fit if: not ideal if your process needs heavy custom objects.
Does Freshsales have a free plan or trial?
21-day free trial.
What are the best Freshsales alternatives?
In our CRM tools ranking, the closest alternatives are Salesforce Sales Cloud, HubSpot Sales Hub and Pipedrive.