Starting price€7/agent/moExpress, billed annually; Standard €14 (euro prices last confirmed Oct 26, 2026)
Free trial / planFree plan (3 agents); 15-day trial
Vettlo score85/100
G2 user rating4.4/58,064 reviews
Zoho Desk Review (2026): Pricing, Pros and Cons
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Short answer
Zoho Desk ranks #2 of 7 in our help desk tools ranking (85/100). Best value for multichannel support. Paid plans start at €7/agent/mo (Express, billed annually; Standard €14 (euro prices last confirmed Oct 26, 2026)).
What is Zoho Desk?
Zoho Desk is a help desk from the Zoho suite. Express covers email and social ticketing and workflows; Standard adds live chat, messaging apps, a knowledge base and custom reports; Professional adds telephony and Zia AI.
Who it's best for
Budget-conscious teams that want live chat, a knowledge base and automation without enterprise pricing.
Why we rank it
It offers more channels and automation per euro than anything else here, with a free plan for 3 agents.
Pros and cons
Strengths
- Free plan for up to 3 agents
- Live chat, WhatsApp and a knowledge base from Standard
- Fits the wider Zoho suite
Watch-outs
- Interface is busier than lighter tools
- Telephony and Zia AI need Professional
Skip it if: You want the cleanest, simplest inbox for a small team.
Zoho Desk pricing
Paid plans start at €7/agent/mo (Express, billed annually; Standard €14 (euro prices last confirmed Oct 26, 2026)). Free plan or trial: Free plan (3 agents); 15-day trial.
From Zoho Desk's pricing page, checked on the date at the top of this review. See how it compares on price in our help desk tools pricing overview.
How we scored Zoho Desk
Help desk score: 85/100
Ticketing & workflows (25%)4.5/5
Channels & self-service (20%)4.5/5
AI & automation (15%)3.5/5
Reporting (10%)4/5
Ease of use (15%)3.5/5
Price & value (15%)5/5
Each criterion is rated 0 to 5 and weighted for the category. See our methodology.
How Zoho Desk compares
| # | Tool | Best for | Starting price | Score |
|---|---|---|---|---|
| 1 | Zendesk | Growing teams that need every channel | $19/agent/mo | 87/100 |
| 2 | Zoho Desk | Best value for multichannel support | €7/agent/mo | 85/100 |
| 3 | Freshdesk | Teams that want AI and SLAs at a mid-range price | $19/agent/mo | 83/100 |
| 4 | Intercom | AI-first support and in-app messaging | $19/seat/mo | 82/100 |
| 5 | HubSpot Service Hub | Teams already on HubSpot CRM | $7/seat/mo | 78/100 |
| 6 | Front | Email-heavy teams that want a shared inbox | $25/seat/mo | 76/100 |
Alternatives and comparisons
Zoho Desk FAQ
How much does Zoho Desk cost?
Paid plans start at €7/agent/mo (Express, billed annually; Standard €14 (euro prices last confirmed Oct 26, 2026)). Free plan or trial: Free plan (3 agents); 15-day trial.
Is Zoho Desk worth it?
Zoho Desk scores 85/100 in our help desk tools ranking, where it is best value for multichannel support. It's a weaker fit if: you want the cleanest, simplest inbox for a small team.
Does Zoho Desk have a free plan or trial?
Free plan (3 agents); 15-day trial.
What are the best Zoho Desk alternatives?
In our help desk tools ranking, the closest alternatives are Zendesk, Freshdesk and Intercom.