Starting price$7/seat/moStarter, billed annually ($20 monthly); Professional $90 plus $1,500 onboarding
Free trial / planFree tools for up to 2 users
Vettlo score78/100
G2 user rating4.4/53,016 reviews
HubSpot Service Hub Review (2026): Pricing, Pros and Cons
We may earn money when you click links on this page. Partner compensation may affect which products we include and where they appear. See how we make money.
Short answer
HubSpot Service Hub ranks #5 of 7 in our help desk tools ranking (78/100). Best for teams already on HubSpot CRM. Paid plans start at $7/seat/mo (Starter, billed annually ($20 monthly); Professional $90 plus $1,500 onboarding).
What is HubSpot Service Hub?
HubSpot Service Hub adds ticketing, a help desk, knowledge base and customer feedback tools to HubSpot's CRM. The full help desk workspace and knowledge base are on Professional, which carries a one-time $1,500 onboarding fee.
Who it's best for
Companies whose sales and marketing teams already use HubSpot and want support on the same customer records.
Why we rank it
Support, sales and marketing share one customer database, so agents see the full history without a sync.
Pros and cons
Strengths
- Same customer records as HubSpot sales and marketing
- Free tools to start
- Strong reporting dashboards
Watch-outs
- Professional has a required $1,500 onboarding fee
- Big price jump from Starter to Professional
Skip it if: You don't use HubSpot for anything else.
HubSpot Service Hub pricing
Paid plans start at $7/seat/mo (Starter, billed annually ($20 monthly); Professional $90 plus $1,500 onboarding). Free plan or trial: Free tools for up to 2 users.
From HubSpot Service Hub's pricing page, checked on the date at the top of this review. See how it compares on price in our help desk tools pricing overview.
How we scored HubSpot Service Hub
Help desk score: 78/100
Ticketing & workflows (25%)4/5
Channels & self-service (20%)4/5
AI & automation (15%)3.5/5
Reporting (10%)4.5/5
Ease of use (15%)4/5
Price & value (15%)3.5/5
Each criterion is rated 0 to 5 and weighted for the category. See our methodology.
How HubSpot Service Hub compares
| # | Tool | Best for | Starting price | Score |
|---|---|---|---|---|
| 1 | Zendesk | Growing teams that need every channel | $19/agent/mo | 87/100 |
| 2 | Zoho Desk | Best value for multichannel support | €7/agent/mo | 85/100 |
| 3 | Freshdesk | Teams that want AI and SLAs at a mid-range price | $19/agent/mo | 83/100 |
| 4 | Intercom | AI-first support and in-app messaging | $19/seat/mo | 82/100 |
| 5 | HubSpot Service Hub | Teams already on HubSpot CRM | $7/seat/mo | 78/100 |
| 6 | Front | Email-heavy teams that want a shared inbox | $25/seat/mo | 76/100 |
Alternatives and comparisons
HubSpot Service Hub FAQ
How much does HubSpot Service Hub cost?
Paid plans start at $7/seat/mo (Starter, billed annually ($20 monthly); Professional $90 plus $1,500 onboarding). Free plan or trial: Free tools for up to 2 users.
Is HubSpot Service Hub worth it?
HubSpot Service Hub scores 78/100 in our help desk tools ranking, where it is best for teams already on HubSpot CRM. It's a weaker fit if: you don't use HubSpot for anything else.
Does HubSpot Service Hub have a free plan or trial?
Free tools for up to 2 users.
What are the best HubSpot Service Hub alternatives?
In our help desk tools ranking, the closest alternatives are Zendesk, Zoho Desk and Freshdesk.