Starting price$25/seat/moStarter, billed annually, up to 10 seats
Free trial / plan14-day trial, no card needed
Vettlo score76/100
G2 user rating4.7/52,528 reviews
Front Review (2026): Pricing, Pros and Cons
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Short answer
Front ranks #6 of 7 in our help desk tools ranking (76/100). Best for email-heavy teams that want a shared inbox. Paid plans start at $25/seat/mo (Starter, billed annually, up to 10 seats).
What is Front?
Front is a shared inbox that turns email and other channels into collaborative tickets. Professional ($65) adds omnichannel support, macros and advanced analytics; Enterprise ($105) includes AI Copilot, QA and CSAT.
Who it's best for
Operations, account management and support teams that work mostly in email and need to collaborate on threads.
Why we rank it
It feels like email, so teams adopt it quickly, and it has the highest G2 rating among these seven.
Pros and cons
Strengths
- Email-like interface that teams adopt fast
- Rated 4.7/5 on G2
- 14-day trial of Professional features
Watch-outs
- Starter supports a single channel type and up to 10 seats
- Automation rules are capped below Enterprise
Skip it if: You need a full customer portal and community forum.
Front pricing
Paid plans start at $25/seat/mo (Starter, billed annually, up to 10 seats). Free plan or trial: 14-day trial, no card needed.
From Front's pricing page, checked on the date at the top of this review. See how it compares on price in our help desk tools pricing overview.
How we scored Front
Help desk score: 76/100
Ticketing & workflows (25%)4/5
Channels & self-service (20%)3.5/5
AI & automation (15%)3.5/5
Reporting (10%)3.5/5
Ease of use (15%)4.5/5
Price & value (15%)3.5/5
Each criterion is rated 0 to 5 and weighted for the category. See our methodology.
How Front compares
| # | Tool | Best for | Starting price | Score |
|---|---|---|---|---|
| 1 | Zendesk | Growing teams that need every channel | $19/agent/mo | 87/100 |
| 2 | Zoho Desk | Best value for multichannel support | €7/agent/mo | 85/100 |
| 3 | Freshdesk | Teams that want AI and SLAs at a mid-range price | $19/agent/mo | 83/100 |
| 4 | Intercom | AI-first support and in-app messaging | $19/seat/mo | 82/100 |
| 5 | HubSpot Service Hub | Teams already on HubSpot CRM | $7/seat/mo | 78/100 |
| 6 | Front | Email-heavy teams that want a shared inbox | $25/seat/mo | 76/100 |
Alternatives and comparisons
Front FAQ
How much does Front cost?
Paid plans start at $25/seat/mo (Starter, billed annually, up to 10 seats). Free plan or trial: 14-day trial, no card needed.
Is Front worth it?
Front scores 76/100 in our help desk tools ranking, where it is best for email-heavy teams that want a shared inbox. It's a weaker fit if: you need a full customer portal and community forum.
Does Front have a free plan or trial?
14-day trial, no card needed.
What are the best Front alternatives?
In our help desk tools ranking, the closest alternatives are Zendesk, Zoho Desk and Freshdesk.