Starting price$19/agent/moGrowth, billed annually; Pro $55
Free trial / plan14-day trial of Enterprise
Vettlo score83/100
G2 user rating4.4/53,898 reviews
Freshdesk Review (2026): Pricing, Pros and Cons
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Short answer
Freshdesk ranks #3 of 7 in our help desk tools ranking (83/100). Best for teams that want AI and SLAs at a mid-range price. Paid plans start at $19/agent/mo (Growth, billed annually; Pro $55).
What is Freshdesk?
Freshdesk is the help desk from Freshworks. Growth includes ticketing, a shared inbox, a customer portal and knowledge base, plus 500 Freddy AI Agent sessions; Pro adds multiple SLA policies, custom reporting and intelligent routing.
Who it's best for
Growing support teams that want SLAs, routing and an AI agent without Zendesk Suite pricing.
Why we rank it
It includes an AI agent allowance and a knowledge base on its entry plan, and multiple SLA policies on Pro.
Pros and cons
Strengths
- 500 AI agent sessions included
- Knowledge base and customer portal from Growth
- Multiple SLA policies on Pro
Watch-outs
- Freddy AI Copilot is a $29 per agent add-on
- No free plan listed
Skip it if: You need deep telephony in the same tool.
Freshdesk pricing
Paid plans start at $19/agent/mo (Growth, billed annually; Pro $55). Free plan or trial: 14-day trial of Enterprise.
From Freshdesk's pricing page, checked on the date at the top of this review. See how it compares on price in our help desk tools pricing overview.
How we scored Freshdesk
Help desk score: 83/100
Ticketing & workflows (25%)4.5/5
Channels & self-service (20%)4/5
AI & automation (15%)4/5
Reporting (10%)4/5
Ease of use (15%)4/5
Price & value (15%)4/5
Each criterion is rated 0 to 5 and weighted for the category. See our methodology.
How Freshdesk compares
| # | Tool | Best for | Starting price | Score |
|---|---|---|---|---|
| 1 | Zendesk | Growing teams that need every channel | $19/agent/mo | 87/100 |
| 2 | Zoho Desk | Best value for multichannel support | €7/agent/mo | 85/100 |
| 3 | Freshdesk | Teams that want AI and SLAs at a mid-range price | $19/agent/mo | 83/100 |
| 4 | Intercom | AI-first support and in-app messaging | $19/seat/mo | 82/100 |
| 5 | HubSpot Service Hub | Teams already on HubSpot CRM | $7/seat/mo | 78/100 |
| 6 | Front | Email-heavy teams that want a shared inbox | $25/seat/mo | 76/100 |
Alternatives and comparisons
Freshdesk FAQ
How much does Freshdesk cost?
Paid plans start at $19/agent/mo (Growth, billed annually; Pro $55). Free plan or trial: 14-day trial of Enterprise.
Is Freshdesk worth it?
Freshdesk scores 83/100 in our help desk tools ranking, where it is best for teams that want AI and SLAs at a mid-range price. It's a weaker fit if: you need deep telephony in the same tool.
Does Freshdesk have a free plan or trial?
14-day trial of Enterprise.
What are the best Freshdesk alternatives?
In our help desk tools ranking, the closest alternatives are Zendesk, Zoho Desk and Intercom.